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Spoonflower is a community of creative, passionate people who trust one another and who trust us as a company. Spoonflower knows that you care about your personal information and we take privacy very seriously. Please read our policy carefully before submitting any personal information to us. By visiting or using the Spoonflower website (the “website” or “site”), you are accepting the practices outlined in this policy.

This Privacy Policy covers Spoonflower's treatment of personal information that our site gathers when you visit it and use Spoonflower services, including without limitation the sale of designs through the marketplace. This policy does not apply to the practices of third parties that Spoonflower does not own or control, or to individuals that Spoonflower does not employ or manage.

Children Under 18 Years of Age

If you are accessing the site from the EU, you must be 16 years and older to register to use the site. If you are accessing the site from the United States, you must be 13 years and older to register to use the site. Spoonflower does not specifically collect information about children and the website is not directed to children. If we learn that Spoonflower has collected information from a child under the applicable age, we will delete that information as quickly as possible. If you are under the required age, we will only process your information upon receipt of verified consent from a parent or legal guardian. We recommend that anyone under the applicable age required by law, ask and receive their parents' permission before using Spoonflower or sending information about themselves or anyone else over the Internet.

Information Collected by Spoonflower and How it Is Used

We only collect personal information that is relevant to the purpose of our website, which is to enable creative people to print and share designs for textiles and other products and to share other information and ideas as a community. This information allows us to provide you with a customized and efficient experience, inform you about new products and creative ideas, to remember your preferences, to provide for the security of our site and users, to process transactions and perform under agreements between you and Spoonflower, and to improve our services. We do not process this information in a way that is incompatible with these objectives. For a complete list of the information we collect, where it is stored and which, if any, third-party processors have access to the data, please see our Data Map. The following summarizes the types of information we collect from Spoonflower visitors:

  1. Information You Provide to Us:

    We receive and store any information you enter on our website or provide to us in any other way (e.g. via e-mail, fax, etc.). You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our features.

    • Registration: In order for you to use some Spoonflower services, such as viewing order history and saving custom designs, you must complete a registration form. As part of this registration form, we require you to provide certain personal information, such as your email address and to select a unique screen name that will be used to identify you throughout the site.
    • Profile: To allow you to express yourself more creatively, we may enable you to provide additional information, such as a bio, favorite links, and profiles on other sites. In addition, you may choose to include photos of yourself in your profile. As indicated below, in the section titled "Sharing Your Information", you can control how your information is displayed and used within the Spoonflower website.
    • Purchases: If you purchase materials or other products or services from us, we will collect and use your shipping address, billing address, and phone number and credit card or other payment information to facilitate your purchases through our website. We use Secure Socket Layer (SSL) technology to encrypt the data you provide to us while placing an order with us online. In addition to encrypting your credit card information while it is transmitted to our payment gateway, for your security, we do not store credit card information in our database.
    • Selling: If you elect to make any of your designs available for purchase by others through the site, we will ask you to provide your current address, e-mail address and certain tax information. This tax information may include, but is not limited to, your complete and correct name, (business name for legal entities), and tax ID, Social Security number or Tax Identification number (as applicable). We will use any tax information you provide to report earnings from any sales to the United States Internal Revenue Service.
  2. Automatic Information:
    • We receive and store certain types of information whenever you interact with us. Spoonflower and its agents and third party providers (identified in the Data Map) automatically receive and record certain "traffic data" on their server logs from your browser including your IP address, the page you requested, how long you visit a page, how many times you visit a page, information you search for, browser type, browser language, and the date and time of your request. Spoonflower uses this traffic data to help diagnose problems with its servers, analyze trends, monitor compliance with its Terms of Service, improve its service and administer the website.
    • Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and tell us how and when pages in our website are visited and by how many people. Additionally, Spoonflower may use third-party cookies, such as Google advertising cookies or similar Google anonymous identifiers to receive analytics regarding use of the website. Spoonflower does not combine information collected through cookies with other personal information to tell us who you are or what your screen name or e-mail address is. We may use cookies to automatically remember who you are when you next visit our website, to perform analytics, provide a custom, personalized experience on our website and monitor the success of marketing or promotional campaigns and aggregate metrics. For a complete list of the cookies we use and what the cookies are for, please see our Cookie Page.
    • The "help" portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. You may opt-out of the analytics provided by use of the Google advertising cookies by installing an add-on to your web browser available at https://tools.google.com/dlpage/gaoptout/ We recommend that you leave the cookies activated because cookies allow you to use our site - and others - as designed.
    • We have no access to, or control over, cookies stored on your computer by other third parties.
    • Spoonflower may collect and, on any page, display the total counts that page has been viewed. This includes Profile pages.
    • Many companies offer programs that help you to visit websites anonymously. While Spoonflower will not be able to provide the experience we hope to provide if we cannot recognize you, we encourage you to be aware that these programs are available.

    Spoonflower may use cookie data and certain pseudoanonymized data about use of the Spoonflower website and services to improve the quality and design of our website and services and we may track and analyze user preferences and trends to create new functions, promotions and services for the Spoonflower website. We may provide aggregated and statistical data about our users and use of our website and services to third parties for such purposes as Spoonflower may deem appropriate from time to time.

Email Communications

Except as expressly set forth herein, we will never provide your email address to an unaffiliated third party without your explicit permission, but we may use third party service providers who work on behalf of or with Spoonflower to provide services to you, which third parties may be granted access to your email address and other information in order to provide the services. For example, we use Bronto, a third-party service, to maintain and administer our email list. We require that these parties agree to use such information solely for the purposes of providing Spoonflower’s services, that they take adequate measures to protect the security of the information, and we use reasonable efforts to limit their use or access to such information.

Spoonflower may send out emails with news, products, offers, surveys or promotions. You may also receive notification emails from Spoonflower that inform you of actions (e.g. message notifications or when your design sells) that have been performed on the site. If you do not want to receive email from us, please visit the Email Preferences section of your Profile and/or follow the instructions contained in the unwanted e-mail message. However, please note that in all cases you will continue to receive all system emails (e.g. those regarding forgotten user passwords or order confirmation emails) and legal notices (e.g. updates to our policies) from us.

Sharing Your Information

Because Spoonflower enables people to discover and share designs with one another, information about the people who use Spoonflower is an important part of our community. Rest assured that we neither rent nor sell your personal information to any unaffiliated third parties for marketing purposes and that we will share your personal information only as described below.

Keeping Information Secure

Your Spoonflower account information is protected by a password for your privacy and security. Protect against unauthorized access to your password and to your computer by logging off once you have finished using a shared computer.

Spoonflower will use reasonable security measures to protect against any unauthorized access to and disclosure of your personally identifiable information. However, please note that we cannot guarantee its absolute security. In the event of a breach of security affecting personal information or data on our servers, we will take such notification and other steps as may be required under applicable law. If you have any questions regarding security on our website, please contact help@spoonflower.com

Ways to Control Display and Use of Your Information

International Privacy Laws

Spoonflower is located in the United States. Please be aware that if you are visiting our site from outside the United States that all information you provide, including any personal data, and any information that is collected, stored or otherwise processed by Spoonflower will necessarily result in the transfer of information across international borders to, and from the United States. The United States may not necessarily have the data protection laws as comprehensive or protective of personal data as the country in which you reside, but our collection, storage and use of your personal data, will at all times comply with the terms of this Privacy Policy. By agreeing to this Privacy Policy and using our site, you agree to the transfer and processing of your data in the United States in a manner consistent with the terms of this Privacy Policy.

Changes to this Privacy Policy

Spoonflower may amend this Privacy Policy from time to time, at its sole discretion. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes to the Privacy Policy, we will notify you by email to the address you provide in your registration or by posting an announcement on the Spoonflower web site so you are always aware of what information we collect, how we use it, and under what circumstances if any, it is disclosed.

Disputes

If you decide to visit the Spoonflower site, your visit and any possible dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of North Carolina state law.

If you are visiting our site from the European Union, you have the right to complain to a data protection authority about our collection and use of your personal information. For more information, contact your local data protection authority.

Contact Information

Data Controller

For any visitors to our site from the European Union, Spoonflower, Inc. is the data controller for purposes of applicable EU Law and can be contacted at:

Spoonflower, Inc.
2810 Meridian Parkway, Suite 176
Durham, NC 27713
USA
Phone: +1-919-975-4862
Email: help@spoonflower.com

Data Protection Officer

Spoonflower’s Data Protection Officer is Tom Gordon, who can be contacted at:

Spoonflower, Inc.
Attn: Tom Gordon, Data Protection Officer
2810 Meridian Parkway, Suite 176
Durham, NC 27713
USA
Email: data_protection@spoonflower.com

Representative

Spoonflower’s EU representative is as follows:

Sumit.de Computersysteme GmbH
Attn: Frank Schultz
Stendelweg 24
14052 Berlin
Email: datenschutz@sumit.de

Effective Date of this Privacy Policy

This Privacy Policy is effective as of 5/25/18